Terms of Service & Engagement

1.1. Bespoke Professional Services: All services executed by RUMI DIGITAL LTD—including custom software engineering, full-stack web applications, AI automation pipelines, digital commerce infrastructure, and digital media production—are highly specialized, bespoke professional services tailored specifically to client requirements.

1.2. Milestone-Driven Commencement: Technical discovery, development sprints, and engineering workflows commence strictly upon mutual agreement of technical deliverables and clearance of initial milestone payments.

2.1. Non-Refundable Retainers & Resource Allocation: Initial retainers, engineering setup fees, and milestone advance deposits are strictly NON-REFUNDABLE once engineering personnel, cloud architecture, or production resources have been allocated.

2.2. 100% Payment Settlement Required: Final deliverables, production deployment, server credentials, access keys, or source code repositories are handed over or deployed strictly upon 100% payment settlement of all outstanding milestone invoices.

3.1. Strict Scope Boundary: Deliverables and technical specifications are strictly limited to those documented in the signed Statement of Work (SOW), proposal, or written project agreement.

3.2. Out-of-Scope Change Orders: Any supplemental feature requests, structural redesigns, architecture pivots, or external third-party API adjustments require a formal written Change Order with adjusted delivery timelines and additional milestone billing.

4.1. Zero-Data Retention Model: RUMI DIGITAL LTD does not retain, manage, process, or host long-term personal user data for clients or their end-users.

4.2. Client Privacy Obligations: Clients remain solely and exclusively responsible for compliance with their regional data protection obligations (such as the UK Data Protection Act 2018 and UK GDPR) for all data processed through their end-user software applications.

4.3. Sanitized Test Data: The Client must supply exclusively anonymized or synthetic test datasets for staging, QA, and integration testing.

5.1. Consequential Loss Exclusion: To the maximum extent permitted under English Law, RUMI DIGITAL LTD shall not be liable for indirect loss, business interruption, loss of profits, commercial opportunities, or loss of revenue.

5.2. Third-Party Hosting & Platform Outages: RUMI DIGITAL LTD is not liable for service downtime, rate limits, breaking updates, or platform failures of third-party hosting, infrastructure, or API providers (e.g. AWS, Cloudflare, Vercel, Stripe).

6.1. Retained Rights Prior to Settlement: Source code, custom media assets, architectural blueprints, and UI components remain the exclusive intellectual property of RUMI DIGITAL LTD until all outstanding invoices are paid in full.

6.2. Transfer Upon Verified Settlement: Ownership of bespoke custom deliverables transfers to the Client ONLY upon full and verified settlement of all agreed project milestones.

6.3. Pre-existing Toolkits: RUMI DIGITAL LTD retains ownership of its proprietary reusable toolkits and frameworks used to deliver the engagement.

7.1. Mandatory Executive Negotiation: In the event of any dispute or claim arising from these Terms, the parties agree to first attempt resolution through good-faith executive negotiations for at least 30 days.

7.2. Exclusive English Jurisdiction: Any formal legal proceedings arising out of these Terms shall be subject to the exclusive jurisdiction of the Courts of England and Wales and governed strictly under English Law.

8.1. Severability: If any provision is deemed unenforceable or invalid by an English court, the remainder shall continue in full force and effect.

8.2. Entire Agreement: These Terms and the applicable Statement of Work constitute the complete agreement between RUMI DIGITAL LTD and the Client.